The line guy’s formulas: Technician saying to operate for moment Warner Cable try asking all on Reddit

Individuals proclaiming to become an occasion Warner line professional is spilling strategy on Reddit.

Experience Warner Cable, the second-largest carrier of television and internet service in the us, instructed Quartz that it’s looking at the listings. “We’re cannot validate if the guy is really an ongoing or former staff,” a spokesman mentioned.

Reddit user cableguy_the begin an “Ask Me any such thing” (AMA) bond, thread photographs of his identification document logo and consistent as proposed proof of his work. His own answers to the issues to arrive are incredibly frank. Below are a few features (typos preserved).

On Comcast’s impending acquire of Time Warner wire:

We desire the merger since the present party responsible could be the worst type of recently history. A lot of people obtaining discharged considering impossible metrics. The electrical power might presented to support service associates and removed from your men and women that really check out the homes and restore dilemmas . It’s a mess together with the vendor is now being work like stool IMHO [in our very humble view].

From the hassle between specialists and support services representatives:

Yea customer support associates and techs happen to be fighting a conflict that nobody views. Most of us despise them, these people dread all of us. They tell buyers the problem is the gear in the event it rarely is. You determine associates to only neglect precisely what the dude on telephone states because it’s likely that really good, he’s got never wired property, hung a drop or addressed cable tv.

On what’s actually incorrect in your association:

Don’t trust 50percent of just what associate from the cellphone tells you. Merely schedule the computer. Try letting your function. He’s performed this in the past. The associate simply tips phones. it is almost NEVER the device evoking the concern.

In the secret for you to get far better allow:

Once a technical occurs ,ask for his own straight from the source superiors multitude. Make sure he understands it’s just not to lose your but to intensify something. He could label their sup to ensure the awesome but which will help.

On what’s preventing quicker internet downloading velocities:

Frankly, basic analogue cable. Required upwards sooo a lot data transfer . 1 channel per number vs bonding multiple frequencies to deliver 8 programming for a downstream and 4 for an upstream . As we go 100percent digital tv.. Internet obtains much faster. Furthermore congestion. If you live around a college it’s what lies ahead . Grandmother might use her 15 meg for e-mail and viewing but younger Johnny school child slurps up the data transfer useage in the region utilizing netflix and torrenting and games. Nevertheless these people spend the same. IMHO what might hit it is capping data and giving people uncapped fast.

On precisely why splitting your very own cable tv association is a terrible idea:

Adding a splitter to merely attenuate the signal certainly stupid we all even have facts named attenuators that this without adding unnecessary splitter. But it’s correct that way too much sign is simply as worst as inadequate we call that distortion

On whether this Reddit AMA will definitely cost him or her his or her tasks:

I may feel dismissed dependent on who draws me personally. I would will also get a bonus their so very hard to share with on your form this provider is structured.

Regarding how Wi-Fi data tend to be untrustworthy, and can also get vanquished by doorways and wall space:

Yes most evident. Plaster walls especially.Solid wood gates, getting into a cellar after device belongs to another surface or the other way around. Wi-fi try a fickle beast.

Your “broken” cable tv modem:

Yea we listen to this most. I’d claim in a provided annum I would personally claim 5per cent from the modems I traded had been really faulty. All of us would some pet and pony show and simply swap it in any event. The problem is usually not just products associated. Modems either efforts or the two don’t. There is therefore tiny in-between. They’re quite simple machines. We have series people making use of my very own laptop computer every single thing using just fine, after that change back in their own gear and anything goes toward shit. The two continue to require a new modem..Its insanity.